Faq

Q: Where do you ship?
A: ASL STUDIO ships worldwide.Shipping costs and delivery times are calculated at checkout based on your location.

Q: When will my order be dispatched?
A: Orders are processed within 2-4 business days. You’ll receive a confirmation email with tracking details once your order has been dispatched.

Q: How long will delivery take?
A: UK delivery typically takes 2-5 business days after dispatch. International delivery times vary by destination and local customs.

Q: What is your return policy?
A: Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags and packaging.

Q: How do I start a return or exchange?
A: Please email info@asl-studio.co with your order number and reason for return. We’ll provide instructions for returning your item.

Q: Are return shipping costs covered?
A: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Q: How do I choose the right size?
A: Each product page includes sizing guidance.

Q: How should I care for ASL garments?
A: Please refer to the care section on each product page.

Q: Which payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and Apple Pay.

Q: Will I be charged duties or taxes on international orders? A: Import duties and local taxes may apply outside the UK. These are the responsibility of
the customer and depend on your country’s regulations.